All posts by Serena Lim

Computer Security Flaw Alert – what to do about it

Meltdown and Spectre

meltdown-spectre-100745817-large (computerworld)Meltdown and Spectre are 2 new security flaws found in processors of common devices, leaving most smartphones, laptops and other PCs vulnerable. If hacked, attackers can obtain password and other sensitive user data from such devices.

Users of Microsoft applications, note that a Server and Client Guidance and out-of-cycle patch has been released on 3 January 2018. See links below.

For users of MS OS and Applications, we recommend:

1.     Ensure that the 3 January 2018 Microsoft patch is applied via Windows update. To ensure that the appropriate patch is applied to your system, please note your Windows OS version and release (see reference link 1. below). If you do not know this information, please seek assistance from your IT staff/ service provider.
2.     Please also apply the PC Bios/firmware update when available (this is for Spectre specifically) – this is specific to the device manufacturer, e.g. Samsung, Lenovo, etc. Some device manufacturers release and send out patches (the way MS does), while others don’t, so please check in with your specific device manufacturer.

For more information on the impact of Meltdown and Spectre on servers, please see reference link 2. below.

Additionally, a compatible Antivirus software is required. Microsoft Update will not download/install this patch if no Antivirus software installed. Please note that some antivirus software is incompatible with this out-of-cycle patch. We encountered this on one of our staff notebooks, where the “McAfee Internet Security” caused Microsoft Update to miss out the abovementioned 3 January 2018 update. It will take some time for McAfee to fix the incompatibility issue. Should this occur in your case, please enlist the assistance of your IT staff/ service provided to do a manual update to download the patch. Please do not attempt to do a manual update on your own (see reference links 3. and 4. below). You can consider installing the free Microsoft antivirus software – Microsoft Security Essentials (please see reference link 5. below).

Please note that major cloud providers (Amazon, Google, Azure) have all taken immediate steps to mitigate the risk to their servers. If you are hosting your email or data on a remote hosting facility, you may wish to contact your hosting service provider to ensure that they are taking steps to mitigate the risk to their servers, and to ascertain the impact on performance as a result of fixing the security risk.

If you run a virtual machine hosted on any of the cloud providers (e.g. Amazon, Google, Azure, Hostgator, Webvisions, etc), it will be necessary to take the same precautionary measures (and apply appropriate patches) for the virtual machine as if it were a physical one.

Please also note that users of any smart devices, whether Android, Mac iOS or other, will need to find out from their respective device manufacturers the patches required to mitigate the riks of Meltdown and Spectre. This will equally apply to users of Mac OS computers.

Reference Links:
1. Windows Client Guidance for IT Pros to protect against speculative execution side-channel vulnerabilities
2. Windows Server Guidance to protect against the speculative execution side-channel vulnerabilities
3. Important information regarding the Windows security updates released on January 3, 2018 and anti-virus software
4. Windows Anit-Virus Patch Compatibility
5. Microsoft Security Essentials

De-clutter your Law Practice for the New Year

Paper-lessing and Electronic Archiving

There is no better time than the end of the year to think about how you can run your practice more efficiently, shrink overheads, and provide staff with a better work environment.

Look around your office – Do you see paper files occupying table tops, shelves, expensive floor space?

You may be thinking: we really need to de-clutter, start another round of file closing and send the completed files to the warehouse; and perhaps it’s time again to destroy the stored files which have passed the retention period.

Depending on your firm size. practice area and the age of the firm, you are probably spending $200-$1500 per month on paper warehousing. This is an overhead that yields no value whatsoever, and requires time and effort that can be more productively utilised.

Consider instead –

  1. Storing the closed files in an electronic form, eliminating all warehousing costs?
  2. Why even have so many paper files, if you create all your documents electronically, and you receive 90% of incoming documents electronically through email, fax or Dropbox.

e-Archiving

Electronic archiving eliminates all warehousing overheads currently borne by law firms, and reduces the time and effort currently spent on physical file retrieval, management and destruction.

Electronic files can be retrieved by Matter No, Client Name or keyword search. There is no need to remember box numbers. Retrieval is instantaneous, hassle-free and incurs no additional charges.

In addition, outsourcing the digitization and storage (to a neutral third party with no interest in the documents) means that your documents enjoy a presumption of authenticity under the Evidence Act. When selecting a service provider, do ensure that the service being provided complies with the Law Society’s Guidance Note on e-archiving.

Paper-lessing

Creating a paperless law practice will save you a LOT of money, and time. And, there are other huge spin-off benefits.

Paper-lessing-benefits-cost-efficient-convenient-compliant

What is paper-lessing?

Many law firms protest that they “can’t function without paper”.

We are not suggesting you get rid of all paper – that’s impossible.

Paper-lessing is about dispensing with unnecessary paper that leads to inefficiency and higher costs. Paper-lessing is about instantly accessing your client files from anywhere, even if you’re not in the office.

Paper-lessing challenges

Of course, shifting to a paperless practice will bring some challenges. The transition goes beyond buying a scanner. How will your team function without a paper file, which centralizes and captures all documents and relevant information?

Most of us have honed our skills in a traditional paper-based law practice, and going paperless requires:

  • re-engineering workflows,
  • acquiring new digital skills, and
  • re-tooling with document and email management software.

The benefits of paper-lessing are certainly worth this transformation. Here is a list of potential benefits:

  1. Automation of core business processes, so lawyers can focus on “lawyering”.
  1. Improved efficiency and greater turnaround of documents, enabled by search automation, electronic signatures, document assembly, document comparison; in litigation, bundle automation and eHearings.
  1. Reduced costs including reduced manpower costs, rental, paper, logistics and warehousing.
  1. The ability to retrieve information and work remotely, from anywhere and on any device.
  1. Real-time remote back up reduces risk of document loss in event of fire or sprinklers.
  1. Cloud storage is many times more secure than law firm’s internal IT infrastructure.
  1. Ease of collaboration and sharing of work/ documents; facilitates the simultaneous co-authoring of documents.

All these benefits combine to help improve profitability of the law firm, increase practice value and enable succession planning.

Paperless law firms will be better placed to respond to clients’ demand for legal services that are good, fast and low cost, and to meet the disruptive threats posed by artificial intelligence and block chain technologies.

Paper-lessing Checklist

Paperlessing Inforgraphic FINALThe first step to paper-lessing your practice would be to understand how technology can help. What are the pain points in your legal practice? Find out the tech tools that could help address these issues and equip your practice with the necessary hardware and software solutions.

For example, there are document management systems designed to help law firms create virtual files that mirror physical files, in documents and emails are in one centralized electronic matter-centric repository.

With virtual file respository, it is much easier to search for documents by keywords, with the ability to electronically filter using metadata such as document type (e.g. pleading, correspondence, etc), client and/ or matter.

Next, review your working style and adopt practices that allow for paper-less workflows.

Reduce the paper in your office – eliminate snail mail and fax, scan and shred paper documents, eliminate finance related paper documents.

Workflows such as signing documents electronically, eliminating faxes or auto-routing them to emails, apply to all practices. Beyond generic workflows, specialist case management tools for litigation, IP, conveyancing and corporate secretarial case management tools help specialist practices enhance the benefits of paperless workflows. For example, the availability of low cost cloud-based evidence management platforms are helping boutique dispute firms take on cases that traditionally required many hands on deck.

Closed files aside, it’s also possible to create virtual files that mirror physical files – where documents and emails are stored in one centralized matter-centric repository – with the aid of a document management system (DMS). Aside from paper-lessing, a virtual file repository enables electronic search for documents by keyword, filtering by metadata including document type (e.g. pleading, correspondence, client and matter. The choice of system depends on practice area, firm size, lawyers’ needs and tech capabilities of the firm.

For some firms, an online storage repository (e.g. One Drive, Google Drive or Dropbox) may suffice, for others a legal DMS may be a critical platform for successful paper-lessing. For firms using SharePoint (on premise or online), MacroView Case and Matter is a legal document management system designed to work with it and MS Office applications (e.g. Word, PowerPoint, Excel).

It will also be necessary to get buy-in from all the lawyers and staff in the firm. People are often resistant to change, so it is essential to highlight all the benefits and demonstrate what’s in it for them.

At the same time, ensure that you equip staff are equipped to manage the switch to paper-less workflows by providing them with training to fill any skills gaps, e.g. PDF editing, Office 365, etc. On this front, do lookout for relevant training organized by Singapore Academy of Law under their LIFTED Program.

Finally, manage risk and compliance issues. Factors to consider would be ensuring automated backups, whether data will be stored on premise, in a remote location, on the cloud, and contingency planning for loss of internet connectivity, etc. In terms of compliance and best practice considerations, review guidance notes from various governing bodies, such as the Law Society of Singapore, IRAS, as well as legislation, e.g. the Evidence Act.

There are several government grants available that law firms may avail themselves of with regard to paper-lessing and e-archiving. A number of them will be expiring soon, e.g. the IRAS-PIC scheme ends in December 2017 and the SPRING Singapore and Law Society of Singapore Tech Start for Law scheme ends in March 2018. It is also possible to apply for financial support under the SPRING Singapore Capability Development Grant.

Bizibody Technology has been helping law firms adopt technology to improve workflows since 2000.

Contact us at (e) info@bizibody.biz or (t) +65 6521 7022 for more information on how we can assist you with your paper-lessing journey. A list of paper-lessing tools offered by Bizibody is available here.

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70% GRANT FUNDING FOR CLIO AVAILABLE UNDER TECH START FOR LAW PROGRAM (“TSL”)

Tech Start for Law ("TSL") is a joint initiative by Ministry of Law, Law Society of Singapore and SPRING Singapore. TSL provides 70% Grant funding to law firms who adopt approved "baseline" productivity tools in their law firm.

Clio and Bizibody (a certified Clio Consultant) are pleased to announce that Clio has been approved as a "baseline" productivity tool under the TSL. New Clio subscribers will enjoy a 70% grant from SPRING Singapore to support their Clio subscription and implementation fees.

In celebration of this recognition, Clio is offering an exclusive 10% lifetime discount to all Law Society of Singapore members who subscribe to Clio during the period of the Program.

Clio, a comprehensive and easy to use cloud-based practice management software, is currently in use by over 160,000 legal professionals over 72 countries.

Please click here to find out more about Clio. You can access the TSL and Clio promotion by contacting clio@bizibody.biz or  Tel 6521 7020.

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Law Society of Singapore Legal Technology Roadshow 2017

Bizibody will be at the Law Society of Singapore’s Legal Technology Roadshow on 27 and 28 March 2017.

We will be exhibiting Clio, a cloud-based practice management software, with a user base of 150,000 active users over 78 countries. Under the Singapore Law Society’s newly launched Tech Start for Law Program, new Clio subscribers will enjoy 70% funding for their Clio subscription and implementation.

Clio has been recognised as a baseline tool for law firm productivity under the under the Law Society’s Tech Start for Law Program (the “Program”). This approval means that Singapore law firms who implement Clio will be entitled to a 70% grant from SPRING Singapore to support their their Clio subscriptions and implementation.

In celebration of this recognition and the opportunity to accelerate the adoption of legal technology in small law firms, Clio is offering an exclusive 10% lifetime discount to all Law Society of Singapore members who subscribe to Clio during the period of the Program. The promotion can be accessed by contacting us at info@bizibody.biz or call Tel 9012 7346 OR 6521 7025 to find out more.

We will also be exhibiting Law Cloud, a platform for automating high volume process-driven areas such as Conveyancing and Personal Injury, and Evidence Organiser, a productivity tool for document indexing and trial bundling.

Visit us at our booth to find out how we can help – find more details of the event here.

2017 Legal Technology Roadshow

 

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